Please contact us prior to returning any item(s) so that we can approve your return.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Unused Items: We will accept returns of unused and unopened items 30-days from the delivery date. Customers are responsible for the return shipping cost. We do not charge a restocking fee, but the original shipping cost may be deducted from the final refund. Refunds are provided after the return item(s) are received and inspected.
Items Damaged in Transit: If an item is damaged in transit, please contact us within 24 hours of your package's first delivery attempt for replacement and/or refund options. Please keep the damaged product and packaging as the carrier may inspect the package to evaluate it for insurance purposes. Emailing us photos of the damage isn't always necessary, but we’d greatly appreciate them.
Once we approve your return, we will send you a return merchandise number ("RMA"). You have 14 days for the product to arrive at our facility. At the end of 14 days, your RMA will expire and all returns will be returned to the sender. Only one RMA is issued per return and when it expires, you may no longer return your product.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the Returns Department and with respect to any shipments from the Returns Department back to you. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of liquidation of the return, only upon receipt of the products by such distributors or buyers. It is your responsibility to pay for return shipping. As we mentioned earlier, we are not responsible for items lost during shipment, which is why we recommend you send the package with a shipping carrier that provides a tracking number.
To ensure speedy processing, 1) the return should have the RMA clearly marked on the box and 2) send us the tracking number of the return package. Once we receive and inspect the product and find that it is in fact in new and unused condition, you will be refunded the price of the item. The original shipping cost will not be refunded.