Track your order
Look up your order to see its status and tracking number. You’ll need your order number and the email you used at checkout.
Your order number is in your confirmation email. Can’t find it? Email us and we’ll help.
What your status means
| Status | What it means |
|---|---|
| Being prepared | We’re picking and packing your order. Orders are processed within 1–2 business days. |
| Shipped | Your label is created and the order is on its way to the carrier. Tracking and delivery updates are emailed to you automatically — tracking can take a few hours to go live. |
| Complete | This order has been fulfilled. If it hasn’t arrived, get in touch. |
| Awaiting payment | We haven’t received payment yet, so the order hasn’t started processing. |
| On hold | Paused, usually while a payment confirms. |
| Refunded | A refund was issued back to your original payment method. Your bank may take a few days to post it. |
When to expect it
Orders are processed within 1–2 business days, and most arrive within 5 business days of the ship date. We ship from Los Angeles, so West Coast addresses generally arrive faster. For full details — express options, Alaska and Hawaii, international — see Shipping & Delivery.
If something looks wrong
- Tracking shows nothing yet. A tracking number goes live once the carrier scans the package, which can take a few hours after your label is created. If it’s still blank the next business day, get in touch.
- Tracking hasn’t updated in a few days. Carriers sometimes go quiet between scans, especially over weekends. If there’s been no movement for more than 3 business days, get in touch.
- Your order arrived in more than one box. Our boxes hold up to 50 lb — roughly 12–15 bottles — so larger orders are split across multiple shipments. Each box has its own tracking, and they may arrive on different days.
- Tracking says delivered but nothing’s there. Check with neighbours and around the property first, then email us with your order number and we’ll trace it with the carrier.
- Something arrived damaged. Contact us within 24 hours of the first delivery attempt — see Returns & Replacements.
Orders are processed within 1–2 business days, and most arrive within 5 business days of the ship date. We ship from Los Angeles, so West Coast addresses generally arrive faster. For full details — express options, Alaska and Hawaii, international — see Shipping & Delivery.
Tracking questions
A tracking number is provided once your order ships — normally within 1–2 business days of ordering. It’s emailed to you automatically, and you can also find it by looking up your order above. If the number is there but the carrier’s page is blank, give it a few hours; tracking activates when the carrier first scans the package.
Order lookup needs both your order number and the exact email address used at checkout. If you ordered as a guest or used a different address, they won’t match. Email us and we’ll find it for you.
Carrier tracking can take a few hours to activate after a label is created. If the link still doesn’t work the next business day, get in touch with your order number.
Possibly — it depends how far along your order is. Email us with your order number as soon as you can and we’ll do our best. Once an order has shipped we’re no longer able to redirect it.
