Shipping & Delivery
Free ground shipping across the contiguous US, straightforward timing, and options when you need it faster. Here’s exactly what to expect.
Shipping
Free
Ground shipping, contiguous US
Processing
1–2 days
To process your order
Delivery
within 5 days
Most orders, from ship date
Free ground shipping
Every order ships free via ground within the contiguous US — no minimum required. Most orders are processed within 1–2 business days, and most orders arrive within 5 business days of the ship date, depending on your location. We ship from Los Angeles, so West Coast addresses generally arrive faster. You’ll receive a tracking number as soon as your order is on its way.
Faster options
Need it sooner? Expedited and Express shipping are available at checkout. Express is guaranteed within 2 business days when your order is placed before our processing cut-off of 11am PST; orders after the cut-off begin processing the next business day.
Alaska, Hawaii & US territories
Free ground shipping applies to the contiguous US. For Alaska, Hawaii, and US territories (including APO/FPO addresses), we offer paid Expedited and Express delivery, calculated by weight at checkout:
| Method | Estimated delivery | Rate |
|---|---|---|
| Expedited | 3–4 business days | $9.99 + $1.49 / lb |
| Express | 1–2 business days | $28.99 + $2.99 / lb |
Delivery estimates are for transit after processing and can vary with carrier conditions and destination.
International
We ship to select countries. Please note that all international sales are final. As the recipient, you are the importer of record and are responsible for any import taxes, customs duties, and fees charged by the destination country — these are outside our control and can’t be predicted by us. Customs clearance can also add delays beyond our standard estimates.
For an international quote, email us with your destination address and the products you’re interested in, and we’ll send you shipping options.
Shipping questions
We’re not able to deliver to PO boxes. Please provide a street address at checkout so your order can be delivered by our carriers.
We don’t currently offer local pickup — all orders ship from our Los Angeles facility. Ground shipping is free across the contiguous US.
Our boxes hold a maximum of 50 lb, which works out to roughly 12–15 wine bottles depending on bottle weight. Larger orders are split across multiple boxes, which may arrive separately. Each box has its own tracking.
Yes. When the route calls for it we add a heat pack at our expense — UniHeat packs, designed to prevent freezing in transit without getting warm enough to affect the wine. You don’t need to request one or pay extra.
Possibly — it depends on how far along your order is. Email us with your order number as soon as you can and we’ll do our best to accommodate the change. Once an order has shipped we’re no longer able to redirect it.
Get in touch and we’ll help sort it out. Send us your order number and we’ll track down what’s happened with the carrier and make it right.
Usually not. We sometimes require a signature, generally based on order value or order history. It isn’t an age check — our products are non-alcoholic, so there’s no age requirement to receive them.
