Returns & Replacements
If something isn’t right, tell us and we’ll sort it out. New, unopened items can go back within 30 days — no reason required. Start by getting in touch.
30 days
From delivery, to return new, unused items
24 hours
To report damage, from first delivery attempt
Resalable
The one condition — unopened and undamaged
What we can take back
New, unopened items in resalable condition, within 30 days of delivery, for a full refund — you don’t need to give us a reason.
Because we sell drinks, anything that comes back has to be something we can sell again. That means unopened and undamaged — including the label and packaging. A sealed bottle with a torn label or a crushed carton isn’t resalable, so please pack returns as carefully as we packed the original.
- Items must be unopened, with labels and packaging intact.
- You’re responsible for return shipping on standard returns.
- There’s no restocking fee, though the original shipping cost may be deducted from the refund.
- If it’s our error — wrong or defective item — we cover the return shipping.
Damaged in transit
If something arrived broken, contact us within 24 hours of your package’s first delivery attempt and we’ll arrange a replacement or refund.
Please keep the damaged product and its packaging — the carrier may need to inspect it for insurance. Photos aren’t always required, but they help us resolve things faster.
After we’ve approved your return
- We’ll send you an RMA number. One RMA is issued per return.
- Pack the item securely so it reaches us in the same condition it left — labels and packaging intact — and include your RMA number in the box.
- Ship it so it arrives at our facility within 14 days — after that the RMA expires.
- Once it reaches us and checks out, your refund goes back to the original payment method.
The risk of loss stays with you until the return reaches us, so we recommend a trackable shipping method. If an RMA expires, the return will be sent back to you.
Check your order
Look up your order to see its status and tracking — and to get in touch about it. Contact us before sending anything back: every return needs an RMA number from us first.
Your order number is in your confirmation email. Can’t find it? Email us and we’ll help.
Returns questions
Standard returns apply to new, unopened items. If something’s wrong with an opened product — it arrived damaged, or it isn’t what you ordered — email us and we’ll help. We’d rather hear from you than have you stuck with something you can’t drink.
Yes. Every return needs an RMA number from us first. Returns that arrive without one can’t be accepted and will be sent back to you, so please get in touch before posting anything — we reply within 1 business day.
For damaged items, yes — please keep both the product and its packaging, since the carrier may need to inspect them. For standard returns, the item needs to come back unopened and undamaged, labels and packaging included. We can only refund what we’re able to sell again, so pack it as carefully as we packed the original.
RMAs are valid for 14 days, measured by when the return arrives at our facility. If it arrives after that window it can no longer be accepted and will be sent back to you. If you need more time, get in touch before the window closes.
We handle exchanges as a return plus a new order. Contact us to start the return, and place a new order for what you’d like instead — that way you’re not waiting on the return to process before your replacement ships.
